Customer Feedback Questionnaire

On a scale from 1-5 how would you agree with the following statements (1 strongly disagree - 5 Strongly agree):

Quotation process

The quotation was delivered quickly*

The quotation met my specification requirements*

The prices quoted were competitive*

The lead time quoted met my requirements*

• Have your buying decisions changed or been affected by external forces over the last 12 months

Did You Purchase from Visilume or a different supplier?*

The ordering process was straightforward*

I received a timely order acknowledgement*

Sorry that some of our Quotation/Order processes have not met your expectations. Do you have any comments that would help us improve our service.

Did you consider other options or suppliers before choosing our product?

If so, which did you consider?

Why did you choose our product rather than an alternative supplier?

How likely are you to buy again from us?*

What made you take the decision to go with another supplier?

Would you consider Visilume for future project

What was the reason that the order did not proceed?

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Are there any other comments including ways we could improve our service

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