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Customer Feedback Questionnaire
Visilume’s Range of Sight Glasses
Customer Feedback Questionnaire
Customer Satisfaction Survey 2021
On a scale from 1-5 how would you agree with the following statements (1 strongly disagree - 5 Strongly agree):
Quotation process
The quotation was delivered quickly
*
1
2
3
4
5
The quotation met my specification requirements
*
1
2
3
4
5
The prices quoted were competitive
*
1
2
3
4
5
The lead time quoted met my requirements
*
1
2
3
4
5
• Have your buying decisions changed or been affected by external forces over the last 12 months
No
Yes - Due to the UK leaving the EU
Yes - For other reasons
Did You Purchase from Visilume or a different supplier?
*
Visilume
Other Supplier
Neither, the order did not proceed
Order Process
The ordering process was straightforward
*
1
2
3
4
5
I received a timely order acknowledgement
*
1
2
3
4
5
Sorry that some of our Quotation/Order processes have not met your expectations. Do you have any comments that would help us improve our service.
Other info
Did you consider other options or suppliers before choosing our product?
No
Yes
If so, which did you consider?
Why did you choose our product rather than an alternative supplier?
How likely are you to buy again from us?*
Very Likely
Likely
Unsure
Unlikely
Very Unlikely
Other info
What made you take the decision to go with another supplier?
Would you consider Visilume for future project
Yes
Possibly
No
Other info
What was the reason that the order did not proceed?
Hidden
Other info
Are there any other comments including ways we could improve our service
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